Some Frequently Asked Questions about The StubbyStrip:

General
Shipping
Payment, Processing & Lead Times
Returns
Discounts


General
Q) PayPal will not accept my credit card. Why?
If you have an existing PayPal account, simply log in to your PayPal account to process the payment. PayPal no longer allows you to make a direct credit card payment if you already have an existing credit card number associated with an email account. If you have forgotten your username or password, log into your account and select the option “Forgotten my password or email”. PayPal will help you retrieve these.

Q) Is there another way to pay for my StubbyStrip other than online or through PayPal?
Unfortunately, at this time we currently only offer PayPal as a payment option.  We are in the process of developing and introducing other forms of payment gateways that will be available soon.

Q) How do I apply a discount code to my order?
If you are placing your StubbyStrip order using a mobile or tablet the, discount code field will appear as soon as you add an item to your cart. Make sure you type the code exactly as it appears and keep in mind that the codes are case-sensitive.

If you are using a desktop/PC/Laptop  to  place your order, add all of your items into the cart, select the CART button on the left side (next to the CHECKOUT button).  You will then see the “Apply Discount Code” option with a field where you may enter the code. Make sure you type the code exactly as it appears and keep in mind that the codes are case-sensitive.

Q) My voucher/discount code is not working?
Make sure you type the code exactly as it appears and keep in mind that the codes are case-sensitive.

Codes are bound by terms and conditions including time, please check to see if your code meets the terms and conditions.  If you have checked all of the above and are still not able to enter the discount code, please email the discount code to info@stubbystrip.com  and we will help resolve the issue.

Q) How durable is The StubbyStrip?
StubbyStrip is made from a high quality Neoprene material, which is the same fabric used to make wetsuits.  It is well known to be long-lasting and very durable in the toughest conditions.

Q)  How long has The StubbyStrip been around?
StubbyStrip was officially launched in December 2012 in Australia.  The StubbyStrip was launched in the United States in 2014.

Q) Who invented The StubbyStrip?
StubbyStrip was invented by Brett Gresham, who lives in South Australia.  You can read all about Brett’s StubbyStrip journey on our “about us” page.

Q) Can The StubbyStrip be used as belt?
No, the Stubby Strip cannot be used as a belt.  The hook-and-loop fastening system will not allow The StubbyStrip to be worn this way.  It has been designed to wrap around itself to keep drinks cool, whereas having The StubbyStrip wrapped around your body would result in warm drinks and a cold waist.  …nobody wants that.

Q) Is The StubbyStrip designed to carry beer only?
The StubbyStrip can be used for many different types of drinks that would fit into a regular drink holder. The StubbyStrip can be used for carrying water, sports drinks, soda bottles, cans, etc.

Q)  What are some practical uses of The StubbyStrip?
The StubbyStrip is ideal for taking drinks to picnics, going to the beach, sporting events, concerts, parties, or any other event where you need an easy way to carry and keep your drinks icy cold without carrying a cooler around.  The StubbyStrip is also a practical way to carry drinks when fishing, boating, camping, golfing, hiking, and so much more!

Q)  What colors are available for The StubbyStrip?
The Stubby Strip is available in a range of 5 colors including camouflage, black, blue, red, and lavender.  These options are subject to change based on time, style and other factors affecting production.

Q)  Can I brand The StubbyStrip for my business?
For private branding, there is a minimum order of 1000 units. Please contact us at info@stubbystrip.com for further information.

Q)  Can I use The StubbyStrip to carry wine coolers?
Yes! The StubbyStrip can be used for any size can or bottle that fits into a regular size drink holder. Wine cooler bottles are designed slightly thinner so they will not fit as tightly cans and beer bottles however, with the ingenious design of The StubbyStrip, they will not fall out.

Q) Can I purchase The StubbyStrip at a retail store?
At this time, The StubbyStrip is available online only and is not available in retail stores.  This is subject to change.

Q) I have seen a similar design but with a different name.  Are these your products also?
The StubbyStrip is an original Australian design and a patented product that is only sold under the trademark name of The StubbyStrip.  If you have seen a similar design, please email us the details at info@stubbystrip.com. If possible, please provide us with as much information as possible and any available images.

Q) Can I become a distributor for The StubbyStrip?
We are continually seeking viable partners throughout the USA and Canada.  Please contact us at info@stubbystrip.com for more information.  We would love to hear from you!

Q) I want to take more than the 7 bottles The StubbyStrip holds. How is it suitable to me?
Take two!  Your beverages will stay even colder if you take more than one StubbyStrip.  Additionally, The StubbyStrip gets more compact with each bottle you remove, so at the end of the night, you’ll be carrying home two tightly wrapped StubbyStrips – small enough to fit in your pocket – rather than one big, bulky cooler.

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Shipping

Q) Can you deliver to a P.O. Box?
Yes, we can deliver to PO boxes anywhere within the United States. However, PayPal does require a physical address in order to process payment. Simply enter in a physical address for billing and enter your PO Box information for shipping.

Q) Do you deliver anywhere within USA?
Yes, we delivery anywhere within USA.

Q) I live in a rural area. Do you ship to rural areas and how much will it cost in shipping?
Yes. We ship with all common carriers and are able to deliver anywhere within USA including rural areas.  We aim to offer shipping at an affordable price.

Q) Can I pick up my order from your showroom/office/warehouse?
No, this is not possible at this time.  At this time, online ordering and delivery is the only way to purchase The StubbyStrip.

Q) Does someone have to be home to sign for my order when it arrives at my door?
Nobody is required to be at home to sign for the order.  If nobody is home the order will be left at the front door or in the mail box, unless there are restrictions associated with the carrier and/or the delivery location.

Q) Do you ship internationally?
Yes, we do deliver all around the world. There are additional shipping charges for orders shipping outside of the USA.  If you would like further information on shipping internationally please email us at info@stubbystrip.com and we will be more than happy to assist you.

Q) How is the cost of shipping calculated?
Shipping rates are calculated based on shipping out of our warehouse in California as well as your shipping preference.  International shipping is calculated based on weight and the country where your order is to be shipped.

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Payment, Processing & Lead Times

Q) How long will it take to receive my order?
The standard handling time is 1-2 business days. Unless you select a faster shipping preference, please allow an additional 5 -7 business days for shipping within the USA. International shipping times vary based on the destination.

Q) What if I need my order urgently?
We currently offer an Express Delivery option at the checkout.  Additional shipping charges will apply.

Q) How do I pay for my StubbyStrip order?
We currently accept all major credit cards through PayPal.   Alternatively, if you have a PayPal account you may also pay through your own PayPal account.

Q) I don’t have a PayPal account; can I just pay by credit card?
PayPal gives you the option to use your existing account to make payment or direct payment via Visa or MasterCard. The first section is for PayPal account holders; look lower for the option to pay by credit card without a PayPal account. If you have any difficulty, use the Contact Us page so that we can assist you.

Q) PayPal will not accept my credit card?
If you have an existing PayPal account, simply log in to your PayPal account to process the payment. PayPal no longer allows you to make a direct credit card payment if you already have an existing credit card number associated with an email account. If you have forgotten your username or password, log into your account and select the option “Forgotten my password or email”. PayPal will help you retrieve these.

Q) I prefer not to pay online or use PayPal, is there another way to order The StubbyStrip?
At this time, we only offer PayPal as a payment option however we are in the process of introducing other payment gateways soon.

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Returns

Q) What is your return policy?
Please see our Return Policy section of our website.

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Discounts

Q) I have two discount coupons; can I use them together on one order?
Generally, there is only one discount per order unless the offer states otherwise.

Q) Do you offer trade or wholesale prices?
We have the same price for all customers; however, if you are looking for a large volume, please contact us at info@stubbystrip.com to discuss further.

Q) I have a discount code.  How do I apply this to my order?
If you are placing your StubbyStrip order using a mobile or tablet the, discount code field will appear as soon as you add an item to your cart. Make sure you type the code exactly as it appears and keep in mind that the codes are case-sensitive.

If you are using a desktop/PC/Laptop  to  place your order, add all of your items into the cart, select the CART button on the left side (next to the CHECKOUT button).  You will then see the “Apply Discount Code” option with a field where you may enter the code. Make sure you type the code exactly as it appears and keep in mind that the codes are case-sensitive.

Q) My voucher/discount code is not working?
Please ensure that it is spelled correctly and keep in mind that the codes are case-sensitive. Check the discount code expiration date as some codes do not permit multiple uses. If none of the above applies, email us at info@stubbystrip.com with your code and we will help you resolve the issue.

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